Privacy policy

Last updated: October 28, 2026

Chalet Symbiose 21 respects your privacy. This policy explains what personal information we collect on chaletsymbiose.ca, why we collect it and how you can exercise your rights, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Person in charge of personal information

Ange-Marie Bruno, owner of Chalet Symbiose 21.
Email: infos@chaletsymbiose.ca · Phone: 514-572-8715

Information we collect

• Contact form: name, email, phone, requested dates, number of guests and your message.
• Online booking: bookings and payments are processed by our booking platform, Lodgify. We do not store any payment card data on this site.
• Browsing: technical data (IP address, browser type, pages viewed) may be collected by our web host and by third-party services embedded in the site.

How we use it

• To answer your questions and prepare your stay.
• To manage your booking and communicate with you before, during and after your stay.
• To keep the site secure and improve how it works.

We never sell or rent your personal information.

Third-party services

The site uses external services that may receive some technical data: Lodgify (booking and payment), Google Maps (map), Google Fonts (fonts), Trustindex (Airbnb review display) and our email provider. These providers may store data outside Quebec; we choose them for their recognized safeguards.

Cookies

The site uses cookies that are essential to its operation and may use third-party cookies (map, booking). You can block or delete them in your browser settings.

Cameras at the chalet

Two outdoor cameras monitor the chalet entrance and parking area for the safety of the property and guests. There are no cameras inside.

Retention and security

We keep your information only as long as needed for the purposes above, then destroy it securely. Access is limited to those who need it, and the site is protected by an SSL certificate.

Your rights

You may request access to your information, its correction or deletion, and withdraw your consent at any time by writing to infos@chaletsymbiose.ca. We respond within 30 days. You may also file a complaint with the Commission d'accès à l'information du Québec.

Changes

We may update this policy. The date of the latest update appears at the top of this page.