Guest guide · Chalet Symbiose 21
Welcome home.
Everything you need to enjoy your stay: arrival, hot tub, sauna, amenities, local favourites and check-out.
Arrival & check-out
Self check-in. Your access code is emailed 24 hours before arrival.
See the check-out list at the bottom of this guide.
A 4x4 or all-wheel-drive vehicle is strongly recommended: the chalet is in the mountains.
Two outdoor cameras monitor the entrance and parking area.
The full address, GPS directions and access instructions are emailed to you with your code, 24 hours before arrival. Questions? Call us at 514-572-8715.
High-speed Wi-Fi
SYMBIOSE 21
Sent with your access code
Emergency contacts
Hospital
Centre hospitalier de Lanaudière · 1000 Boul. Sainte-Anne, Saint-Charles-Borromée
First-aid kit: under the bathroom sink. Fire extinguisher and fire blanket: under the kitchen sink.
House rules
No smoking
Outside only. Please use the ashtray provided.
Quiet hours
10 p.m. to 8 a.m. No outdoor parties after 9 p.m.
Fireworks
Strictly forbidden on the property at all times.
Dogs 15 lb and under
Welcome.
Registered guests only
No unregistered visitors. Outdoor cameras are active.
Watercraft
Motorized watercraft are prohibited on the lake.
Designated outdoor fire pit only, wood only, never unattended. Park in designated spots. Children supervised at all times. Never throw cigarette butts on the ground: fire hazard.
The hot tub
Start
Slide your finger from the moving logo to the fixed logo to start the jets. Ideal temperature: 102 to 104°F.
Rinse
Mandatory before entering.
No soap
No soap or bubble bath. Plastic cups only. No food or smoking.
Temperature
Keep between 98 and 104°F. Set to 104°F at check-out.
Under 16
Always supervised by an adult.
Cover
Takes two people to remove. Always replace it securely.
Hair
Tie up long hair before entering.
A minimum charge of $250 will be deducted from your deposit for any violation of the hot tub rules.
The sauna
Turn on
Turn the knob to position "1". A click confirms it is on.
Duration
15 minutes max per session. Ideal temperature: 65 to 80°C.
Hygiene
Shower before entering. Always sit on a towel.
Health
Not recommended for heart conditions, high blood pressure or pregnancy.
Steam
Pour a little water on the hot rocks for steam.
Inside
No food or drinks.
Amenities
Entertainment
Smart TVs, gas fireplace, outdoor fire pit, board games, hot tub and sauna, BBQ (May to October).
Kitchen
Drip coffee and espresso, toaster, microwave, kettle, raclette and fondue sets, wine glasses.
Bathrooms
Toilet paper, shampoo, conditioner, body wash, makeup remover, bath towels.
Bedrooms
Blankets, sheets and pillows. Bathrobes and slippers in the main closet.
Laundry
Detergent and softener, vacuum, broom and mop, ski rack.
Family
Playpen with mattress, high chair, children's plates and cups.
Good to know
How do I use the gas fireplace?
On: hold the UP arrow on the remote for a few seconds. Off: press the DOWN arrow until you see a small blue flame. No response? Hold ON for 6 to 10 seconds until you hear "tick, tick, tick". Try up to 3 times.
How do I use the BBQ?
Open the propane tank valve, press the ignition button, clean the grill after use and close the valve. BBQ available May to October only.
Septic system: what can I flush?
Only human waste, water and toilet paper. Never flush wipes, sanitary products, diapers, oils or food. Water comes from a private well: colour and smell may vary, which is normal.
Bunk bed safety
Top bunk maximum weight: 150 lb (68 kg). No jumping. Children supervised at all times.
Something is broken?
Let us know right away at 514-572-8715 or 438-526-8818. We are here for you.
Things to do nearby
Val Saint-Côme ski resort is just 3 minutes away: 300 m vertical, 36+ runs, night skiing, terrain park, ski school and rentals · 450-883-0701.
Kayak & canoe · Au Canot Volant
L'Assomption River · 2058 Rang Versailles, Saint-Côme
Call 450-883-8886Chute-à-Bull Park
20 m waterfall, canyoning, hiking · Rue du Lac-Guénard, Saint-Côme
Call 450-883-2730Mountain biking · Ascension Sports
Trails and rentals · 2221 Rang Versailles, Saint-Côme
Call 450-540-2221Horseback riding · Ranch-O-Bois Rond
All levels · 31, 45e Avenue Rivière Boule, Saint-Côme
Call 450-883-5441Fishing · Pourvoirie du Lac Croche
Boat rentals, stocked lakes · 1020 Lac Croche, Saint-Côme
Call 450-883-6474Plein Air Lanaudia
Treetop course, climbing, zip line, archery · 1500 Rang 7, Saint-Côme
Call 450-883-0721Snowshoeing & cross-country skiing
12 km of cross-country trails, 26 km of snowshoe trails · Val Saint-Côme and Camp Richelieu
Call 450-883-0701Ice fishing & skating
December to March · Pourvoirie du Lac Croche, ice rinks in the village and at Val Saint-Côme
Call 450-883-6474Ice climbing · Montagne du Tranchant
From the Saint-Côme church: 6.3 km, turn right on Route du Lac-Clair, parking on the right after 1.5 km
Abraska
Treetop adventure, via ferrata, kids' village · 4131 Forest-Hill, Rawdon
Terre des Bisons
Bison herds and museum · 6855 Chemin Parkinson, Rawdon
Familizoo & Complexe Atlantide
Zoo and water park · 11155 QC-335, Saint-Calixte
Dorwin Falls Park
Spectacular waterfall · 3074, 1re Avenue, Rawdon
Ski Garceau & Ski La Réserve
Two more ski resorts in Saint-Donat, 20 minutes away
Grand Labyrinthe de Lanaudière
Giant corn maze · 1305 Chemin Laliberté, Rawdon
Restaurants & groceries
Microbrasserie TresCarre
Craft beer and great food: a village must.
Chez Frank
Famous pizza, perfect after skiing.
On s'régale
Best breakfast in town, local products. Friday to Monday, 9 a.m. to 2 p.m.
Auberge Aux Quatre Matins
Meat and seafood cooked on a hot stone at your table.
Boulangerie Saint-Côme
Artisanal bread and desserts, the perfect morning stop.
Grocery store and pharmacy on Rue Principale. Larger supermarkets in Rawdon (30 min) and Joliette (45 min).
Check-out · 11 a.m.
Tick each item before you leave.
★★★★★
We truly hope your stay was everything you needed. A 5-star review means the world to us. See you soon!